Frequently Asked Questions (FAQs)
Moissanite is a rare mineral gem birthed in the farthest reaches of space. First discovered in 1893 by Nobel Prize-winning chemist Henri Moissan, these radiant crystals were unearthed in a meteorite crater, their extraterrestrial origins spanning billions of years and lightyears. The cosmos conceived their fiery brilliance; science revealed their name.
While moissanite and diamond share visual similarity, key distinctions exist. Moissanite excels in brilliance, possessing a higher refractive index that generates exquisite fire. Its durability nears the diamond, with heightened heat resistance but marginally lower hardness. Most remarkably, moissanite provides comparable size and quality to a diamond at a fraction of the cost. With its captivating radiance and attainable pricing, moissanite redefines accessible luxury.
Moissanite jewels retain their splendor with simple care. For routine cleaning, use a mild soap and water solution with a soft brush to gently lift away dirt and oils. For deeper cleaning, an ultrasonic jewelry cleaner can restore your piece to its original radiant shine. With basic maintenance, your Moissanite jewelry will sparkle eternally just like new.
While custom moissanite jewelry is not yet available, we eagerly anticipate unveiling this specialized service soon. We are actively working behind the scenes to bring your distinctive designs to life through our artisanship. Please stay apprised of future announcements regarding customization. For now, we remain dedicated to surpassing expectations with our existing exquisite designs.
we do offer international shipping. In fact, we have a warehouse located in Hong Kong which allows us to efficiently manage and expedite deliveries throughout Asia. Shipping rates and times may vary based on the destination. Please refer to our Shipping Information page or contact our customer service team for specific details.
If you're not available when your package is delivered, the delivery company will typically leave a notice of attempted delivery with instructions on how to collect your package or arrange for a re-delivery. Please note that these procedures can vary depending on the delivery company and local regulations.
Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part. If the return is not due to our error, shipping costs will not be refunded. Please contact our customer service team if you believe your return is due to a mistake on our part.
If your payment is declined, please double-check your payment details to ensure everything has been entered correctly, including your billing address and security code. You may also want to contact your bank or card issuer to confirm there are no issues on their end. If you continue to experience problems, please contact our customer service team for assistance.
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